frequently asked questions

Booking is simple! Fill out our event request form on our home page and will be in touch with you as soon as possible to verify availability. If we are able to book your scheduled event day, our site will require a  deposit to secure your date. Please read our cancellation policy for refundable details.

We require 1 hour prior to event time for a soft play setup, 2 hours prior to your event time for a soft play/balloon package.  Rest assured this does not interfere with your 4 hour rental time. 

Clean up time requires 45 minutes/1 hour for either package.

 Our soft play equipment is cleaned and sanitized prior to your event. On the day of your event during setup, equipment will get another wipe down. Our sanitize fogger makes it easier to hit all soft play areas with Clean Smart products. Clean Smart is safe for children while killing 99.9% of viruses and bacteria.

Yes, Tiny Adventures requires a  deposit to secure your event date. Your deposit goes directly towards your package cost. Please read our cancellation policy for refundable details. 

In the event you cannot go through with your rental after booking- you will receive 50% of your deposit back. If you are scheduled for an outdoor event with us and we are expecting in-climate weather, we reserve the right to cancel your event. In this case your deposit will be fully refunded.

We are fully licensed and insured. If your venue requires certificate, please have them email us at tinyadventuresoftplay@gmail.com and we will provide them with proper documentation. 

Yes. Tiny Adventures requires a signed wavier the day of the event. We recommend you read through our wavier to understand you are liable for your children's safety and our equipment. Adults must be attentive and supervise all children in the soft play area at all times. If anything is damaged or missing, the customer will be liable to pay a fee up to $500. 

 Currently our delivery fee is free for Middletown, NY residents only. Orange County, NY residents may receive a promotional delivery fee. Any client outside of Orange County, NY will pay $2 per mile one way. Delivery fee based on event location and will be added to final balance day of the event. 

Our soft play setups can be setup indoors or outdoors depending on the customers provided space. We have three different size packages that you can choose from. We can set up in your home, backyard, restaurant, hall, local firehouse, or even your garage!

We ask that you clear the space prior to our arrival time to ensure proper setup. 

Tiny Adventures will charge $50 per additional hour. This is based on our availability. 

There is no discounted rate for 3 hour events. 

Tiny Adventures will not setup outdoors with any chance of rain or high winds in the forecast. During the week of your event we will discuss weather and the options you have for your booking. We reserve the right to cancel your event if we feel the safety of your children and our equipment are at risk. We thank you for your understanding. 

We ask that if you are having us at your outdoor event, the soft play area is set up in a shaded area. Our soft play is a leather like material that may get hot if exposed to direct sunlight. If your outdoor area is direct sunlight, we ask that you provide a tent for the safety of your children and our equipment. Outdoor play areas must be setup on flat yard. No hills, dirt, Gravel or millings.

We realize how wonderful it is to have your event setup outside. Keep in mind soft play is a leather like material that can get very hot in direct sun exposure. We always recommend setting up in a shaded area, or setting up under a canopy tent. We ask that the canopy tent is setup prior to us arriving to your event.